After sales policy

NEWBECCA sells all products from major manufacturers or suppliers in China, insisting on authenticity and accepting worry free after-sales service.

·Except for a few products such as perishable foods and personal underwear, all products purchased at NEWBECCA can be returned within 7 days.

Worry free return time, you can apply for a return within 15 days from the day the customer receives the product.

After submitting the return information and confirming the return request with the merchant's customer service, the customer should return all goods to the merchant. Merchants will refund the funds to the customer's original payment account through PayPal or credit card.

Support return conditions 1.1 Product quality issues;

1.2 Product loss or missing

1.3 The goods and products themselves should be kept in their original packaging with complete accessories, without affecting secondary sales.

Return Policy

The special instructions on the product details page state that 'returns are not supported within 15 days', and for non quality and transportation issues, returns are not supported;

Any unsold products of NEWBECCA are not eligible for returns or exchanges; Once the anti-counterfeit code coating is scratched or altered, products containing the anti-counterfeit code will not be returned or exchanged; Once the anti-counterfeiting label is damaged or modified, it will not be returned or exchanged; If the serial number of the 3C digital product does not match the shipped product, it will not be returned or exchanged; Other products that NEWBECCA cannot determine whether they are sellable will not be returned or exchanged;

The product page clearly states that products belonging to Linbao cannot be returned;

Quality issues caused by unauthorized changes to the product by the customer will not be returned;

Accessories, warranty cards, and other items that do not match or are missing from the main product will not be returned;

The pictures and information of online products are for reference only. Due to differences in shooting lighting and color of different displays, there may be color differences between physical products and online promotional images. This is not a quality issue, therefore returns and exchanges are not accepted.

Due to differences between the customer's personal abilities or usage environment and product attributes, the customer will incorrectly report the reason for return and will not return the product;

Products that violate local laws and regulations do not support returns