International parcel transportation and compensation
All products purchased from NEWBECCA are delivered through third-party logistics companies. We have no control over issues arising during the shipping process, such as parcel damage, delayed delivery, or shortages. If such issues are caused by the logistics company, NEWBECCA will not be held liable for any compensation.

1. Package DamageNEWBECCA will take photos of the products, product quantities, and packaging before shipping. If customers notice any damage to the package upon receipt, please contact the logistics company to file a claim. NEWBECCA will not be held liable for any compensation.
2. Delayed DeliveryNEWBECCA collaborates with third-party logistics companies, and all aspects of the shipping process are beyond NEWBECCA's control. In case of delayed delivery, please contact the logistics company's staff or reach out to our customer service team for assistance in investigating the matter.
3. Shortage in QuantityAll NEWBECCA packages are shipped from China, and 20% of the packages will be subject to random inspections by customs upon arrival at the destination. Illegal products will be confiscated by customs. NEWBECCA is not responsible for any shortages in quantity.

Prohibited Items

1. Goods prohibited from importation from abroad according to local national policies.
2. Volatile, flammable, explosive, radioactive, or toxic substances.
3. Hazardous goods, chemicals, liquids, firearms and ammunition, cultural relics, and antiques.
4. Currencies of any country.
5. Live animals.
6. Obscene or indecent documents or items. However, articles sent as evidence in litigation by judicial or police agencies and dispatched between agencies via registered mail or parcels are exempt from this restriction.
7. Lottery tickets and related advertising flyers. However, those issued by judicial or police agencies as evidence in litigation and sent between agencies via registered mail or parcels are exempt from this restriction.
8. Items with metal seals or other sharp edges that may hinder postal handling.
9. Publications, books, materials, or articles containing reactionary or obscene content.

Unconditional Refund

1. The package has been shipped and remains intact. The product is unused, and within 7 days of receiving the product, you can return the package and apply for a refund from NEWBECCA.
2. The received package does not match the store description. You can return the package and apply for a refund within 7 days of receiving the product.
3. If the package has not been shipped, you can apply for an unconditional refund from NEWBECCA.

Frequently Asked Questions:

1. Can I exchange a product if I am dissatisfied with it?When purchasing NEWBECCA products, please carefully confirm the product model and attributes. After receiving the package, if you are dissatisfied with the purchased product, NEWBECCA currently does not offer exchange services.
2. What should I do if the product has quality issues?If the product is unusable due to quality issues after receiving the package, you can apply for a refund from NEWBECCA within 7 days of receiving the package.
3. Customer service staff should inform buyers that customs clearance procedures are required, and buyers should handle them promptly.When the package arrives at the destination, there is a chance that the buyer will need to assist in completing the customs clearance process. If logistics personnel are unable to contact the buyer, NEWBECCA customer service will reach out via email. If the buyer still fails to address the matter, all resulting responsibilities will be borne by the buyer.
4. What should I do if my package is delivered to the wrong area?If you find that the package was signed for at a location that does not match the address information you provided, please contact our customer service team as soon as possible and apply for a refund from NEWBECCA.
5. What should I do to apply for a refund?When applying for a refund, if you have already received the package, you will need to send it back to China. If the package has not been shipped, you only need to submit the refund information.
6. How long does a refund usually take?If you have received the package, you need to send it back to China. NEWBECCA will process the refund after receiving and verifying the package. If you are applying for a refund for an unshipped order, the refund is usually processed within 24 hours.
7. Why is the shipping fee non-refundable when applying for a refund?Since the package is shipped by a third-party logistics company, all shipping fees are charged by the third-party company, and therefore, we cannot refund the shipping cost.
8. What should I pay attention to when returning a product?When returning a product, please ensure that the outer packaging, internal accessories, warranty card, instruction manual, and product are all included.
9. Is a refund available for missing or damaged product labels, accessories, or manuals?After receiving the package, if product labels, accessories, or manuals are missing or damaged, you will not be eligible to apply for a refund!